Refund policy

 

We accept change-of-mind returns requested within 14 days of delivery.

Eligibility

Items must be unworn, unused and unwashed, with tags attached and in their original packaging. Proof of purchase is required.

Contact customerservice@nazarenefreshgoods.com before sending anything back so we can confirm the return address and instructions. Returns sent without approval may not be accepted.

Return shipping

Customers are responsible for return shipping costs for change-of-mind returns. If an item is faulty, damaged or incorrect, contact us before returning it so we can arrange the appropriate remedy.

Faulty, damaged or incorrect items

Please inspect your order on arrival and contact us as soon as possible if an item is faulty, damaged or different from what you ordered.

Nothing in this policy limits any rights you may have under the Australian Consumer Law or other applicable consumer law.

Sale items and gift cards

Sale items and gift cards are not eligible for change-of-mind returns. This does not affect your rights where an item is faulty, damaged or incorrectly supplied.

Exchanges

To change a size or colour, request a return and place a new order once the return has been accepted.

Refunds

We will let you know when your return has been received and inspected. Approved refunds are issued to the original payment method within 10 business days. Your bank or card provider may take additional time to process the refund.

If more than 15 business days have passed since your refund was approved, contact customerservice@nazarenefreshgoods.com.

European Union orders

For eligible orders delivered within the European Union, you may cancel or return your order within 14 days of delivery without giving a reason. Items must be unworn or unused, with tags attached and in their original packaging. Change-of-mind return shipping is your responsibility unless otherwise required by law.